Last revised September 2020
We continue to follow protocols to handle the concerns of COVID-19. Our goal is to take care of your pets and to follow the recommendations of the CDC and AVMA which includes limiting personal contact as much as possible. We want to take these steps to help protect you, your family, and our staff.
If you walk up to the doors, you will see signs reminding you to call and stay in your car. We are taking these steps to limit our clients’ potential exposure to COVID-19 as well as our staff’s exposure. If we do not take steps to limit our staff’s exposure and one or more of them contract this coronavirus then we will not be able to safely offer our services to our clients or we may not be able to be open at all. We do not want that to happen as we believe being here for our clients and patients is of utmost importance especially during these uncertain times.
We have two options available for appointments which allow us to practice social distancing: “Drive Thru” and Drop Off appointments.
Drive Thru appointments will be scheduled at preset times. For these appointments you will wait in your car while your pet is examined and services are taken care of. This is the "curbside" version of our traditional appointment flow.
Drop Off appointments will be scheduled with flexible drop off times. For these appointments you can leave your pet with us while you return home or run errands. We will ask for an approximate time that you will drop off so that we can plan for your pet’s visit. Please allow 2-3 hours for us to complete your pet's services for drop off appointments.
All details of your pet’s needs and exam findings will be discussed over the phone. When you arrive for your visit, we ask that you call us and wait in your car. We will come out to receive your pet; all cats must be in carriers and dogs must be on a leash or in a carrier. We will also take payments at your car.
We have decreased the total number of appointments that we are able to see each day. We take care to leave openings for sick pets and schedule limited numbers of wellness/annual visits per day. This means we may not be able to schedule same-day or even next-day wellness/annual visits. This is to ensure that we are able to care for all our patients while prioritizing the sick ones first.
For the sick patient visits, we will do our best to see these patients as soon as possible. We will be attempting to see those with critical concerns first; ideally on the same day as the call comes in or by the next day at the latest. For less critical conditions, we will accommodate those as quickly as possible.
FOOD & MEDICATION PICK-UP
If you are picking up food or medications, call when you arrive and our staff will bring your medications/food out to your car and collect payment curbside. Please check your pet’s supplies and order them well before you run out.
DENTALS & SURGERIES
As of May 2020, we are scheduling all elective procedures such as spays, neuters, and routine dental cleanings as normal. Our surgery days are Mondays, Tuesdays, and Fridays. All surgeries and dentals are scheduled with Dr. Walker.
IF YOU ARE SICK
If you are sick, please let us know when you call and we will formulate a plan for handling your pet’s care. Per the AVMA: “it is recommended that those ill with COVID-19 limit contact with animals until more information is known about the virus. Have another member of your household take care of walking, feeding, and playing with your pet. If you have a service animal or you must care for your pet, then wear a facemask; don’t share food, kiss, or hug them; and wash your hands before and after any contact with them.”
PET CORONAVIRUS VACCINES
We have received questions regarding the coronavirus found in canine vaccines. Canine coronavirus causes intestinal upset in dogs. Canine coronavirus (CCoV) is not the same virus as SARS-CoV-2 that causes the novel coronavirus (COVID-19). CCoV does not affect people. CCoV causes gastrointestinal problems in dogs, as opposed to respiratory disease. There are no changes to our normal vaccine protocols. If anything should change in regards to vaccine schedules for canine coronavirus, the American Veterinary Medical Association (AVMA) will let all veterinarians know and we would adjust our protocols at that time.
At Seminole Trail Animal Hospital, the health of you and your pet(s) is extremely important to us. While we love seeing each and every one of you, your health and safety as well as our staff’s safety is of the utmost importance especially during the COVID-19 pandemic.
We will re-evaluate this situation regularly and make adjustments as needed. This page will be updated with any changes as they occur. Until then, stay safe and let us know if there is anything we can do to help you.